Remote working has been growing in popularity for several years now, but the COVID-19 pandemic has forced many more companies to adapt to remote working practices in recent months – and it looks like employees are getting used to it.
A recent study carried out by Bright Horizons found that just 13 per cent of working parents in the UK want to go back to working as they were before the pandemic. This just goes to show how popular remote work is now that more people are getting the opportunity to try it for themselves.
Whether your business has been forced into remote working, or you have been making the switch for over the last months and years, you will want to take advantage of the tools available to get the most out of it. And one of these is cloud telephony.
Overview of Cloud Phone Systems
If you’ve ever used a tool like Skype for voice and video calls, you are already familiar with cloud telephony. This simply refers to telephone systems that run in the cloud, so they run online rather than via standard telephone lines. It’s often referred to as VoIP, which stands for Voice over Internet Protocol, and it is becoming increasingly popular in the workplace.
Benefits of Cloud Telephony
There are numerous benefits for businesses of all sizes in switching to a cloud telephony system. Here are some of the main advantages that you can enjoy as soon as you switch systems.
Freedom to Work from Anywhere
This is perhaps the most important benefit for businesses that have remote workers. Whether you have suddenly been forced by the pandemic to run a remote team, or you have been building up your remote workforce for some time, cloud telephony will give you and your employees a great deal of freedom.
A cloud telephony system allows your office workers and remote workers to all use the same phone system. People who are working on the road or from home can enjoy all the benefits of full-featured desk phones even when they are not in the office. This is because the handsets they use can integrate with business voicemail and other useful features like the corporate directory.
Everyone has access to the same features, so your employees can use their desk phones, computers, or smartphones running apps, and all use the same system.
Your employees are then free to work from anywhere without having to worry about using their personal phone numbers for business purposes. They will no doubt appreciate the increased flexibility it provides them when they are working from home or on a business trip.
Cloud telephony systems come with a whole host of features that can make remote working easier for everyone in your business. For example, you can provide your employees with handsets that they can plug in and get access to all the business features they would get in the office like call queues, checking their messages and more.
Without this, they would be limited to using their mobile phones, so this access to additional features is a huge benefit.
Cloud telephony systems are very easy to manage. Once you have installed the system, which is affordable and easy to do, and it is up and running, you can manage the system quickly and easily.
Need to add a new feature? Often this involves nothing more than making some simple changes online, and in a few clicks you could have the new feature up and running. This can be very useful when you have staff working remotely and you want to ensure everyone gets access to a new feature quickly.
You will also have more control over the entire system. For example, you may be able to use features like viewing active calls or recording calls even when your employees are working away from the office. This has security and compliance benefits, and you can also monitor the productivity of employees.
Adapt to Changing Needs
Times are changing, as we have all found out recently. When your business needs to change the way it operates – and fast – you want a solution that is flexible to your needs.
The COVID-19 pandemic has forced many businesses to adapt to remote work. But you could also change the way you work in normal times. For example, perhaps you want to downsize to a smaller office and have more staff working remotely instead.
In this case, you could move the office and simply take your cloud phone system with you. All the numbers would stay the same, and you can just plug in the phones when you arrive so everything is seamless.
All the above benefits work together to improve the productivity of your staff. When it is easier for your employees to move around and work how and where they want without having to worry about their phones, they are going to be happier. And happier employees are more productive employees.
Are You Ready for a Cloud Telephony System?
As you can see, there are a ton of benefits when you switch to a cloud telephony system – and that’s without even mentioning the cost savings. Because you’re using the internet to make your calls, the costs are often less than standard phone systems, especially when it comes to making long-distance calls.
At Rainbow Networks, we can help you find the right cloud telephone system to meet your needs so you can enjoy the advantages for your business. This is especially important now with the huge changes that many organisations are having to adapt to as a result of COVID-19.