Communication is a key factor for any business, whether it’s within departments or talking to customers. No matter how big or small your business is, voice communication is critical, even in the age of email, text and social media. A phone call offers a personal touch that text based methods of communication can’t, and is therefore vital to maintaining a successful business.
Many services we rely on day-to-day have already moved online, and telephony is making the changeover too. This article delves deeper into what cloud telephony is, how it works and how it can benefit us.read more